What is Patreon? How does it work?
As many of you know I will be moving all of my past and future storm chasing content to Patreon on August 1st 2018. I wanted to provide a brief synopsis on what Patreon is and some questions and answers. Also, pictured below are the subscription levels just released today. The exact benefits of each subscription will be released soon. Please join my online launch event at this link>>>>>> https://www.facebook.com/events/2118497018407667/
Lets start with a great video from Patreon.
I am a patron — How do benefits work?
When you become a patron to a creator, they will often have different benefits they've crafted just for you!
This could be anything from pre-sale concert tickets, downloads, personal gifts, hangouts, hand written notes or anything else they can offer as a way to thank you for being apart of their community.
Once you select a tier, you’ll have access to all of the benefits within that tier and below.
For example: If you choose the $10 reward, you'll have access to all the benefits the $10 tier, $5, and $1 tiers.
Where can I find my benefits?
Finding your benefits on Patreon varies between creators. Every creator handles them differently, so if you are not sure when or where your benefits will be posted, be sure to send a note to the creator. Creators are 100% in control of the benefits and their distribution - so they can help!
If the creator posts a benefit on Patreon as a post, you will receive an email linking to their post. If a creator distributes a benefit through their patron manager, you will also receive an email notification of the message.
If you aren't sure whether or not you've received your benefits, you will want to check in with the creator. Learn how to get in contact with a creator here.
What do I do if a creator didn't deliver the benefit or stopped posting content?
We strongly believe in self-policing by patrons. The creators that make patrons happy receive support, and the creators that do not will lose support.
Creators are entirely responsible for benefits and content distribution. It is not a violation of our terms if a creator doesn't deliver benefits or they're not as expected. Read more about our legal terms here.
If a creator you’re a patron of stops creating content or fails to deliver the benefit as promised, here are few steps we suggest you take:
- Investigate the creator’s other content distribution channels. Some creators post their creations on Patreon, but sometimes they do it through other websites or services. If you don’t see anything on Patreon you may want to look around first.
- Contact the creator. It's possible that they forgot to send out a specific benefit, or maybe they have a good reason for not creating anything recently. Reaching out can be a good way to get information if they haven’t provided any. Learn how to contact a creator here.
- Ask the creator for a refund. If you feel that you haven’t received your money’s worth, you can always ask the creator for a refund. They are not obligated to provide a refund, but you can always ask and the creator can make the decision to refund your most recent pledge.
- Cancel your membership. If you can’t get in touch with the creator, or if you don’t think they have a good reason for not creating anything recently, then we suggest you cancel your membership. Once you remove your membership, you'll receive an exit survey that goes directly to the creator, so feel free to give a reason for why you're deleting your memebership!
Here are a few steps we do not suggest taking:
- Ask Patreon for a refund. Patreon will not grant refunds for a creator that is not producing content or delivering benefits. As mentioned above it is difficult to judge the creative output of a creator and we do not want to impose our judgment here. Learn more about our refund policy here.
- Continue to support the creator if you are not happy with them. If you don’t believe the creator is worthy of support, then please do not continue to support them and expect a refund at some point in the future.
When will I be charged?
As a patron you can expect to be billed on the 1st of each month (at Midnight) in the pacific time zone
Monthly charge up front:
Patrons pledging to charge up front creators should pay close attention to their membership confirmation page, as it details their billing schedule. When pledging to a charge up front creator you are charged upon pledging, and then on the 1st of each month for that month’s membership.
Will I be charged immediately?
Yes. Charge up front creators require payment immediately in order for you to have access to their back catalog of patron only content (for your tier).
What if I increase my membership?
Regardless of when you increase your membership, you will be charged the difference between your previous membership amount and your updated membership. You can expect to be charged your edited membership in full on the upcoming 1st of the month.
Example: Say you membership to a charge up front creator’s $6.00 USD tier level on March 5th. You are charged immediately upon subscribing– this give you access to their patron only content (for your tier). If you were to edit your membership ur creator’s $20.00 USD tier level on March 21st, you would immediately be charged the difference of $14.00 USD for your membership increase. Come April 1st you are charged your new membership of $20.00 USD for April’s membership.
What if I delete my membership?
If you delete your membership to a charge up front creator you will still have access to their patron only content for the remainder of that month; however, they will no longer be listed on your active memberships page. You can visit the creator’s page directly to view their content. When the new billing cycle begins on the 1st of the month, you will no longer have access to the creator’s patron only content.
Important Note: Patreon will not issue refunds to patrons on behalf of creators, except in extremely rare circumstances.
All charges will appear on your bank statement as "VISIT PATREON.COM/INFO"
The names of creators you are supporting will not be included on the statement.
Much..much more information can be found at https://patreon.zendesk.com/hc/en-us/categories/200359925-Patrons